Send WooCommerce order updates through Whatsly

Check the requirements

Use an active Whatsly workspace with WooCommerce access, a connected WhatsApp number, WooCommerce administrator access and a dedicated API key with the messages:send scope.

• Active Whatsly workspace
• Connected WhatsApp device
• WooCommerce administrator access
• Dedicated message-send API key

Install the Whatsly plugin

Download the plan-gated plugin from Whatsly, upload the ZIP through WordPress, then activate it for the store.

• Open Integrations > WooCommerce in Whatsly
• Download the plugin ZIP
• Upload it from WordPress Plugins > Add New
• Activate Whatsly for WooCommerce

Connect the store

Copy the API base URL shown in your workspace, the connected device ID and the dedicated API credentials into WooCommerce > Whatsly. Save the default country code used by the store.

Choose useful order workflows

Supported workflows cover new orders, processing or paid status, completion, cancellation, refund, COD confirmation and pending-payment reminders.

• New order confirmation
• Processing or paid notification
• Completion update
• Cancellation or refund
• COD confirmation
• Pending-payment reminder

Use supported template variables

Message templates can use customer, order, payment, store and phone details supplied by WooCommerce.

• {customer_name}
• {order_number}
• {order_total}
• {order_status}
• {payment_method}
• {store_name}
• {billing_phone}
• {order_date}

Test and protect the connection

Use a dedicated key, keep its secret private, place a test order and review recent activity before enabling workflows for customers. Invalid or missing phone numbers are logged and skipped.